What if i forget my PIN?
We understand that sometimes this could happen so all you have to do is get in touch with our customer service executives, authenticate yourself and request for your PIN to be reset. You would get an automatic system generated PIN instantly which you can once again change to something you can remember.  Click here for our customer support contact details.

What if i lose my mobile phone ?
Most of us lose our mobile phone sometime or the other. But you needn’t worry because no one will be able to misuse it for making a payment without knowing your PIN. Also, if you have informed your service provider to disable your connection that will automatically ensure that your mobile can't be used for transacting. But do make it a point to inform PayMate as well so that we can have your account blocked for further security. Click here for our customer support contact details.

What if there is a despute which demands a charge back/reversal?
Any charge backs or disputes will be dealt by your bank in the same manner as they are currently. You need to contact your bank which will initiate the process and after the necessary checks will inform PayMate if the charges need to be maintained or reversed. It is exactly the same way as your current credit card charge back/refund procedure.

Does the merchant where I'm transacting have access to my account information?
No. PayMate does not share any of your financial information with the merchant where you are transacting. The entire transaction happens between you, your bank and PayMate. The merchant only knows whether the payment was successful or declined.

What if i change my mobile number?
No problem. You can have your account details linked to your new mobile number instantly. Just log in to your account on www.paymate.in and make the necessary changes.

Can i change the credit card or bank account linked to my mobile?
Definitely. All you have to do is de-activate your existing bank account or credit card with PayMate by logging into your account on www.paymate.in and register your new account against your mobile.

Can i change my PIN?
Sure you can. In fact we recommend you change you PIN frequently for better security. Just log in to your account on www.paymate.in and make the necessary changes.

Will I be spammed by emails or messages?
Not at all. We are extremely sensitive towards your privacy needs and our data security standards ensure that your personal information is not shared with any merchant. However, you may receive occasional emails and messages from PayMate purely to keep you informed of new offers and services for you to benefit from.