How does PayMate work?
PayMate transactions are quick, easy and safe. When you wish to pay via mobile at a PayMate merchant (online or offline) all you have to do is share your mobile number. You will instantly receive an automatic IVR call-back from PayMate confirming the transaction amount and asking for authorization with your PIN. Once you enter the PIN on your phone your payment will be processed and within just a few seconds you will get a response confirming the transaction status. On successful authorization your account which is linked will be debited and you will receive an SMS as well confirming the details. All this within seconds! Do it to believe it. We recommend you do a real transaction to get an actual feel of how smooth and quick the process is.

Click here for a step by step transaction flow demo

How is a PayMate transaction via mobile made secure?
You have a 4-digit PIN (chosen by you when you register) which is known only to you and nobody else. Since every payment is authorized with the PIN it ensures that you are in complete control of every transaction. Also, the PIN you punch on your mobile happens over an auto-IVR call-back and there is no manual intervention whatsoever. This is the same level of security as your T-PIN and other IVR systems used by banks across the world.

What is an automatic IVR call-back ?
IVR stands for Interactive Voice Response. This is an automatic system generated call which comes on your mobile and guides you through the transaction. It is the same as the recorded voice prompts you hear when you call your mobile operator or phone-banking service.

Does anyone else know my PIN?
Not a chance! You are the only person who knows your PIN. Even people at PayMate do not have access to your PIN as it is stored in our systems in an encrypted format. Which means no one except the secure systems can verify your PIN. However, you must make sure that you do not disclose your PIN to anyone and not save it on your mobile either. Choose a PIN that you can remember and others cannot figure, its common sense right?

How long does it take to do a PayMate Transaction?
It happens sooner than you can imagine. Once the transaction is initiated, you will receive an automatic IVR call-back within a few seconds asking for payment confirmation with your PIN. On entering your PIN we process the payment via your bank within 8-10 seconds and give you a confirmation instantly.

Where does the payment get debited?
It’s simple. What PayMate does is links your mobile to your credit card or bank account as preferred by you and allows you to authorize payments with a PIN. Hence, every time you make a payment via mobile it gets charged to whichever account or card you have linked to your mobile and will appear in the credit card or bank statement. Remember, the transaction is successful only if you have the sufficient funds or credit limit in your account.

How do i know if a payment was successfull or declined?
Once you enter the PIN, we instantly process the payment via your bank and check for availability of funds/ credit limit. Within a few seconds the payment status is made known to you over the IVR response. On successful payment you even receive an SMS from PayMate confirming the charge with a transaction ID for your reference.

Do i still earn my credit card reward points?
Absolutely. Since it’s your credit card account which is being charged at the time of transacting you earn your reward points via the bank as usual. You are also eligible for the same special offers and benefits that your credit card company offers. That doesn’t change whether you swipe the card or pay via mobile.

Can i link multiple credit cards to my mobile?
Sure. Just follow the same registration process and thereafter every time you wish to transact via PayMate, you will be given the option to choose which account you would like to pay from. So if you wish to pay for different transactions with different accounts, PayMate makes it possible.